repair shop research

January 22, 2020

Challenges for Independent Repair Shops and Technicians in 2020; Advice they’d give to Future Technicians

Heading into 2020, according to independent automotive repair shops, the biggest challenges to shops and their technicians include finding time for hands on training (42.6%), staying up to date with …

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June 12, 2018

How Repair Shops are Investing in their Future

We asked General Automotive Repair Shops what investments they were making in their shops.  The majority of those shops are making investments in their business to improve or maintain their …

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February 20, 2018

Electric/Hybrid Vehicle Service & Maintenance Trends

Slightly more than one quarter (26.8%) of general automotive repair shops serviced hybrid vehicles in the past month while 8.8% of general automotive repair shops serviced electric vehicles in the …

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October 2, 2017

Repair Shop’s Potential to Switch 1st Call Supplier

Automotive parts suppliers have strong satisfaction levels, with all shops rating their experience over the past few months as good, very good or excellent. Despite these strong scores, one-third of …

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February 11, 2016

Most Repair Shops Head to WD for Ride Control Products for Domestic Vehicles According to IMR Inc.’s Repair Shop Tracking Study

Almost 60 percent of independent repair shops use the warehouse distributor as their primary choice for ride control products for domestic vehicles. According to IMR Inc.’s Repair Shop Tracking Study, …

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February 3, 2016

Dealers May Not Get First Call but Still Get Business from Shops According to IMR Repair Shop Tracking Study

Although dealerships only received three percent of the first calls for parts from independent repair shops they still got business from over 20 percent of those shops, according to IMR’s …

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January 28, 2016

Average Number of Technicians at Independent Repair Shops Up According to IMR Repair Shop Tracking Study

The average number of service technicians at independent repair shops was up in 2015, as compared to the same time period in 2014, according to IMR’s Repair Shop Tracking Study. …

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January 27, 2016

Average Repair Orders Down but Dollar Value up in 2015 According to IMR Repair Shop Tracking Study

Although the average number of repair orders for independent repair shops dropped to 54.5 per week in the final three months of 2015 compared to the rest of the year, …

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January 14, 2016

Independent Repair Shops See Slight Uptick in Servicing Imports in 2015 According to IMR Inc.’s Repair Shop Tracking Study

In 2015, independent repair shops increased the number of imports they serviced according IMR Inc.’s Repair Shop Tracking Study. In the fourth quarter of 2015, shops serviced 46.7 percent imports …

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