Consumers Delaying Vehicle Routine Maintenance
In this month’s IMR Insight, we’re looking at IMR’s syndicated Delayed Vehicle Maintenance Tracking Study and specifically consumers that have delayed routine maintenance parts and services. In total, 7.9% of consumers indicate they have delayed routine vehicle maintenance. Consumers who own used vehicles, vehicles 8 years or older and Millennials are significantly more likely than their counterparts to delay routine maintenance.
Not being able to find a convenient time to have maintenance performed (33.0%) or the cost of the repair being prohibitive (30.3%) are the top reasons consumers delay routine maintenance. Most consumers do anticipate eventually having the service or repair performed (91.0%), with 43.0% planning on having the service/repair performed within a month and 77.0% within the next 3 months. The majority of these consumers (76.9%) plan on having a professional perform the service or repair rather than doing it themselves.
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