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Consumer Auto Maintenance (CCAMS) Consumer Auto Maintenance (CCAMS)

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Automotive Research - Electric And Hybrid Vehicles Serviced By Automotive Repair Shops January 2018

February 20, 2018

Electric/Hybrid Vehicle Service & Maintenance Trends

Slightly more than one quarter (26.8%) of general automotive repair shops serviced hybrid vehicles in the past month while 8.8% of general automotive repair shops serviced electric vehicles in the …

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October 15, 2017

Millennial Automotive DIYers – Light Maintenance Products Consumer Profile

Millennials account for 28.7% of DIY light maintenance repair purchases. As they’ve aged, their representation in this category of products has seen a 5 year CAGR of 4.9%. The majority …

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Automotive Market Research - Automotive Parts Suppliers Shop Satisfaction Levels Chart

October 2, 2017

Repair Shop’s Potential to Switch 1st Call Supplier

Automotive parts suppliers have strong satisfaction levels, with all shops rating their experience over the past few months as good, very good or excellent. Despite these strong scores, one-third of …

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Automotive Research Statistics Regarding Consumers Delaying Vehicle Maintenance

September 10, 2017

Consumers Delaying Vehicle Routine Maintenance

In this month’s IMR Insight, we’re looking at IMR’s syndicated Delayed Vehicle Maintenance Tracking Study and specifically consumers that have delayed routine maintenance parts and services. In total, 7.9% of consumers indicate they …

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Automotive Market Research Threats To Automotive Repair Shop Business Word Cloud

August 1, 2017

Threats to General Repair Shop Business

In June, we asked general automotive repair shops about current and future threats to their business. Of the six current/future threats asked about, the cost of tools and equipment required …

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July 18, 2017

eTailing in the Automotive Aftermarket

Overall, eTailing* amongst General Automotive Repair Shops was reported as 5.5% in May 2017. General Automotive Repair Shops that focus on Domestic vehicles versus Foreign vehicles have different eTailing habits. Seven …

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Automotive Research Study Why DIY Ignition Parts Serviced

January 30, 2017

Vehicle Not Performing Well Primary Reason Both DIY and DIFM Customers Get Ignition Parts Serviced According to IMR Inc.’s CCAMS Study

Whether it’s a DIYer or a DIFM customer, a vehicle not performing well is the primary reason that motorists service or repair their vehicle when it relates to ignition parts, …

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Automotive Research Study Warehouse Distributor Ignition Parts Domestic Vehicles

January 25, 2017

Repair Shops Make WD First Choice for Domestic Vehicle Ignition Parts According to IMR’s Repair Shop Tracking Study

When looking to purchase ignition parts for domestic vehicles, independent repair shops usually call a warehouse distributor first. According to IMR Inc.’s Repair Shop Tracking Study, 56.3 percent of repair …

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Automotive Research Study DIY First Step Ignition Parts Purchase

January 23, 2017

Almost 25 Percent of DIYers Do Some Research Before Purchasing Ignition Parts According to IMR Inc.’s CCAMS Study

When it comes to ignition parts, DIYers like to have some information before making a purchase. IMR Inc.’s Continuing Consumer Automotive Maintenance Survey (CCAMS) shows that 27.5 percent of those …

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IMR Inc and Automotive Research Logos

January 10, 2017

Claritas’ PRIZM Premier Data Now Integrated into IMR Consumer Automotive Research

Unique Research Provides Clear View of Automotive Parts and Service Consumers’ Purchases, Lifestyles, Behaviors and Preferences Westmont, Ill., January 10, 2017 – IMR Inc. syndicated consumer automotive research tracking study …

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  • News
  • Insights
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News

  • DAYCO Names Dan Sheehan As Vice President Of Aftermarket Sales

    Sheehan will lead all sales, business development and marketing efforts in the United States. The post DAYCO Names Dan Sheehan As Vice President Of Aftermarket Sales appeared […]

  • STARFIRE Extends Tec-A Line With 3 New Products

    The new additions join STARFIRE Tec-A-Brake Low VOC Brake & Parts Cleaner and Tec-A-Start Starting Fluid in the company’s line of maintenance and service products. […]

  • AAPEX Receives High Marks From Buyers And Exhibitors

    According to the survey, buyers’ top reasons for attending AAPEX are to find new products, find new suppliers and identify new technologies, with 88 percent saying they […]

  • Sears Donates More Than $160,000 To Support The Collision Repair Education Foundation

    Sears also will be participating in all of the education foundation’s 2018 career fair events to engage students with its vo-tech program. The post Sears Donates More […]

  • BASF Brings Bogi And All-Female Built Chevy Montage To 2018 WIN Conference

    The all-female built Chevy Montage, an award-winning 1957 Chevy pickup truck, will be on display at the conference and also is sponsored by BASF. Bogi organized a team of […]

  • Wells Fargo nears $1 billion fine for auto loan, mortgage abuse

    The settlement with federal regulators, led by the CFPB, is expected to cite Wells Fargo's practice of forcing auto insurance on some customers who took out loans to buy new vehicles. […]

  • GM adds eBay CEO to board of directors

    GM CEO Mary Barra said Devin Wenig will bring "significant expertise in technology, global operations and strategic planning" to the automaker's board. […]

  • Tim Russi to leave Ally Financial

    Tim Russi, the Ally Financial auto finance president who led many digital initiatives and helped expand the lender's dealership reach, is leaving the post, effective immediately. […]

  • As GM mulls options, how does bankruptcy work in S.Korea?

    GM's Korean unit has warned that it would file for bankruptcy if there isn't a restructuring deal by Friday, as the operation is running out of cash to pay employees and suppliers amid slumping sales. […]

  • GM Korea, union fall short of deal before deadline

    Wage talks between GM's South Korean unit and its labor union ended without an agreement on Thursday, a day before the deadline the company has set for filing for bankruptcy. […]

Insights

Automotive Research Warehouse Distributors Chart Oil Filtration Asian Vehicles

June 30, 2016

WDs Get 65 Percent of Filtration Business for Asian Vehicles

As with domestic vehicles, warehouse distributors receive over 65 percent of the business from independent repair shops when it comes to filtration products for Asian vehicles. IMR Inc.’s Repair Shop …

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Automotive Market Research Chart Reasons For Oil Filter Service

June 28, 2016

Preventative Maintenance Message about Oil and Filter Changes Resonates with Both DIY and DIFM Customers

Unlike most other products, where motorists are unsure when to have service performed, when it comes to filtration products, both DIYers and DIFM customers heed the preventative maintenance  message. According …

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Automotive Study Vehicle Temperature Control Products Top Outlets Chart

March 28, 2016

DIYers Top Choice for Temp Control Products is Retailers but Some Shop Internet as Well According to IMR’s CCAMS Study

IMR’s Continuing Consumer Automotive Maintenance Survey (CCAMS) reveals that DIYers (34.1 percent) make the retailer their top choice when they purchase temperature control products. However, one in 10 (10.3 percent) …

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Automotive Study Vehicle Temperature Control Products European Vehicles Chart

March 23, 2016

Repair Shops Turn to WDs for Temperature Control Parts for European Vehicles According to IMR’s Repair Shop Tracking Study

As it was with domestic and Asian vehicles, independent repair shops prefer the WD when it comes to purchasing temperature control parts for European vehicles. According to IMR Inc.’s Repair …

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Automotive Research Why Vehicle Temperature Control Service Performed Chart

March 21, 2016

Failure No. 1 Reason for Temperature Control Service According to IMR’s CCAMS Study

A majority of both DIYers and DIFM customers cited failure as the primary reason they needed service or repair for a temperature control issue according to IMR’s Continuing Consumer Automotive …

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Asian Vehicle Temperature Control Products Chart

March 16, 2016

WDs Get Slightly More Temperature Control Parts Business for Asian Vehicles from Repair Shops than for Domestic Vehicles According to IMR’s Repair Shop Tracking Study

IMR Inc.’s Repair Shop Tracking Study reveals that WDs get 59.1 percent of the temperature control parts business from independent repair shops. This percentage is higher than the amount of …

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Automotive Market Research - Why Service Customers Went For Temperature Control Repair

March 14, 2016

Lack of Performance or Failure Primary Reasons DIYers and DIFM Customers Found They Needed Temperature Control Service According to IMR’s CCAMS Study

A vehicle not performing well, an indicator light being on or the vehicle simply not working were the primary reasons both DIYers and DIFM customers found out they needed service …

Read Now

Domestic Vehicle Temperature Control Products Chart

March 9, 2016

IMR’s Repair Shop Tracking Study Reveals Retailers Getting 40 Percent of Temperature Control Business for Domestic Vehicles from Repair Shops

Auto parts retailers are receiving 40 percent of temperature control product business from independent repair shops according to IMR Inc.’s Repair Shop Tracking Study. WDs are receiving 56.6 percent of …

Read Now

Automotive Research DIY Temperature Control

March 7, 2016

DIYers Want More Info Before Buying Temperature Control Products According to IMR Inc.’s CCAMS Study

The more complex the part, the more research DIYers do according to IMR Inc.’s Continuing Consumer Automotive Maintenance Survey (CCAMS). When it comes to temperature control products, just like ride …

Read Now

Automotive Research Ride Control Outlet Chart

February 29, 2016

IMR CCAMS Study Reveals DIYers Using Internet to Purchase Ride Control Products

One in five ride control DIYers surveyed said they bought their parts over the internet according to IMR’s Continuing Consumer Automotive Maintenance Survey (CCAMS). Retail stores still received 34.7 percent …

Read Now

Resources

  • AIA Canada
  • American Automobile Association (AAA)
  • Alliance of Automobile Manufacturers
  • Auto Care Association
  • Automotive Aftermarket Suppliers Association (AASA)
  • Automotive Parts Rebuilders Association (APRA)
  • Automotive Service Association (ASA)

View All Resources

  • DAYCO Names Dan Sheehan As Vice President Of Aftermarket Sales

    Sheehan will lead all sales, business development and marketing efforts in the United States. The post DAYCO Names Dan Sheehan As Vice President Of Aftermarket Sales appeared […]

  • STARFIRE Extends Tec-A Line With 3 New Products

    The new additions join STARFIRE Tec-A-Brake Low VOC Brake & Parts Cleaner and Tec-A-Start Starting Fluid in the company’s line of maintenance and service products. […]

  • AAPEX Receives High Marks From Buyers And Exhibitors

    According to the survey, buyers’ top reasons for attending AAPEX are to find new products, find new suppliers and identify new technologies, with 88 percent saying they […]

  • Sears Donates More Than $160,000 To Support The Collision Repair Education Foundation

    Sears also will be participating in all of the education foundation’s 2018 career fair events to engage students with its vo-tech program. The post Sears Donates More […]

  • BASF Brings Bogi And All-Female Built Chevy Montage To 2018 WIN Conference

    The all-female built Chevy Montage, an award-winning 1957 Chevy pickup truck, will be on display at the conference and also is sponsored by BASF. Bogi organized a team of […]

  • Wells Fargo nears $1 billion fine for auto loan, mortgage abuse

    The settlement with federal regulators, led by the CFPB, is expected to cite Wells Fargo's practice of forcing auto insurance on some customers who took out loans to buy new vehicles. […]

  • GM adds eBay CEO to board of directors

    GM CEO Mary Barra said Devin Wenig will bring "significant expertise in technology, global operations and strategic planning" to the automaker's board. […]

  • Tim Russi to leave Ally Financial

    Tim Russi, the Ally Financial auto finance president who led many digital initiatives and helped expand the lender's dealership reach, is leaving the post, effective immediately. […]

  • As GM mulls options, how does bankruptcy work in S.Korea?

    GM's Korean unit has warned that it would file for bankruptcy if there isn't a restructuring deal by Friday, as the operation is running out of cash to pay employees and suppliers amid slumping sales. […]

  • GM Korea, union fall short of deal before deadline

    Wage talks between GM's South Korean unit and its labor union ended without an agreement on Thursday, a day before the deadline the company has set for filing for bankruptcy. […]

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  • Research Topics
    • Part Category Insights – Consumers
    • Part Category Insights – Repair Shops
    • Parts Brand Research
    • Channel Share Research
    • Shop/Technician Decision Process Research
    • DIY Decision Process Research
    • Parts Supplier Research
    • Replacement Rate Data
    • Repair Shop Research
    • Consumer Demographics
    • Back
  • Syndicated Research
    • Continuing Consumer Auto Maintenance (CCAMS)
    • Shop Parts/Brand Purchasing
    • Replacement Rate Data
    • Shop Supplier Tracking
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  • Industry Resources