Independent Repair Shops Called Retailers First More in 2015 According to IMR Inc.’s Repair Shop Tracking Study
Retailers saw an increase in the number of independent repair shops making them their first call for parts in 2015. In 2014, 36.2 percent of shops called the retailer first compared to 38.8 percent in 2015.
“From 2014 to 2015, retailers saw an increase in the number of independent repair shops who made them the first call for parts,” said Bill Thompson, president and CEO of IMR Inc. “WDs are still the first choice for the first call at 45.2 percent in 2015 but this number was higher in 2014 at 45.9 percent. Dealerships dropped from 4.4 percent in 2014 to 2.9 percent in 2015 as the first call supplier.”
For over 40 years, IMR Inc. has been an industry leader in automotive research and conducts syndicated and proprietary market research studies that focus on automotive parts and services, repair shops, technicians, accessories and vehicle technology trends. To find out how IMR research can help your business, call 800-654-1079, e-mail Info@AutomotiveResearch.com or visit AutomotiveResearch.com.
Interested in automotive market research?
If you enjoyed this article, please check out some additional posts
Average Number of Technicians at Independent Repair Shops Up According to IMR Repair Shop Tracking Study
Average Repair Orders Down but Dollar Value up in 2015 According to IMR Repair Shop Tracking Study
Independent Repair Shops See Slight Uptick in Servicing Imports in 2015 According to IMR Inc.’s Repair Shop Tracking Study
WDs the No. 1 Choice of Independent Repair Shops for Wiper Blades for European Vehicles According to IMR Repair Shop Tracking Study
IMR CCAMS Study Reveals Retailers and Mass Merchandisers Dominate DIY Wiper Blades Market
IMR Inc.’s CCAMS Study Shows Most DIYers Head to the Retailer for Sensors but Internet is Becoming more Common
According to IMR Inc.’s Repair Shop Tracking Study Almost 60 Percent of Independent Repair Shops Buy Their Sensors for European Vehicles from the WD
IMR CCAMS Study Reveals Both DIYers and DIFM Customers Cite Preventative Maintenance as No. 1 Reason for Replacing Wiper Blades