Shop & Technician Decision Process Research

March 28, 2023

Current Challenges for Independent Automotive Repair Shops – 2023

At the beginning of 2023 IMR surveyed independent automotive repair shops to get insight into what they believe their biggest challenges will be in 2023. Given the changing market dynamics …

Read Now

November 8, 2022

IMR’s ‘U.S. Household Perception of the Trades’ Report (With a Focus on the Automotive Technician Career Path)

The U.S. workforce is struggling to fill a massive gap in the skilled trades industry and over the next decade, the problem may worsen. According to the U.S. Bureau of …

Read Now

September 7, 2022

2022 Update: Private Label/Store Brand Parts Purchasing by Independent Auto Repair Shops

In July 2022, we spoke with 500 independent automotive repair shops about their purchase frequency and use of private label brands as well as the reasons why they use private …

Read Now

September 20, 2021

Effects of Supply Chain Disruptions on Independent Automotive Repair Shops

In August 2021, IMR interviewed 500 independent automotive repair shops, nationally representative by location in the U.S., to get insights on whether supply chain disruptions were affecting their business and …

Read Now

August 30, 2021

E-Commerce Purchasing Behavior at Independent Auto Repair Shops

In July 2021, IMR interviewed 500 independent automotive repair shops, nationally representative by location in the U.S., to get insights into their use of publicly available websites for parts purchasing …

Read Now

February 26, 2021

Update: Private Label/Store Brand Parts Purchasing by Independent Auto Repair Shops

In January 2021, we spoke with 500 independent automotive repair shops about their purchase frequency and use of private label brands. IMR started asking these questions in 2018 (Auto Repair …

Read Now

March 31, 2020

Automotive Parts & Service Consumer Purchasing Behavior During an Economic Downturn

The U.S. is experiencing an unprecedented economic shock due to the Covid-19 pandemic.  Nearly every industry is being affected by the temporary shutdown in business activities.  While we hope business …

Read Now

January 22, 2020

Challenges for Independent Repair Shops and Technicians in 2020; Advice they’d give to Future Technicians

Heading into 2020, according to independent automotive repair shops, the biggest challenges to shops and their technicians include finding time for hands on training (42.6%), staying up to date with …

Read Now

October 2, 2017

Repair Shop’s Potential to Switch 1st Call Supplier

Automotive parts suppliers have strong satisfaction levels, with all shops rating their experience over the past few months as good, very good or excellent. Despite these strong scores, one-third of …

Read Now

August 1, 2017

Threats to General Repair Shop Business

In June, we asked general automotive repair shops about current and future threats to their business. Of the six current/future threats asked about, the cost of tools and equipment required …

Read Now

February 1, 2016

Independent Repair Shops Called Retailers First More in 2015 According to IMR Inc.’s Repair Shop Tracking Study

Retailers saw an increase in the number of independent repair shops making them their first call for parts in 2015. In 2014, 36.2 percent of shops called the retailer first …

Read Now