2020 EOY Independent Automotive Repair Shop Health & Part Delivery Disruption Update

As of December 2020, ninety-one percent of independent automotive repair shops reported a decrease in revenue this year.  18.5% of shops report they have returned to ‘normal’ revenue levels while 1.3% do not expect to financially recover.  In May 2020, shops had a more optimistic view on when revenue recovery would occur (May 2020 – IMR Insight).  However, 10 months into the pandemic 17.4% of shops expect it to take more than a year to recover which is up from May when only 2.5% of shops expected it to take more than a year to recover.

Chart Showing Percent of Automotive Repair Shops Experiencing a Decrease in Revenue - December 2020
2nd Chart Showing Percent of Automotive Repair Shops Experiencing a Decrease in Revenue - December 2020

During the peak pandemic lock-down months, independent automotive repair shops reported having a disruption in sourcing or purchasing parts.  In May 2020, 25.8% said they either ‘Very Frequently’ or ‘Frequently’  had a disruption.  That has now decreased to 3.6% and more shops are experiencing this issue ‘Occasionally’. 

Chart Showing Frequency of Disruption in Automotive Repair Shops Getting vehicle parts -  December 2020

As of December 1, 2020, nearly 20% of independent automotive repair shops report purchasing parts from suppliers that are new to them, down from 47.2% in May.  The purchase frequency is low with 58.6% reporting they rarely purchase from these new suppliers.

Chart Showing Percent of Automotive Repair Shops Purchasing Parts from Other Auto Part Suppliers - December 2020
Chart Showing Frequency Automotive Repair Shops Are Purchasing Parts from Other Auto Part Suppliers - December 2020

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View IMR’s Automotive Research Reports & Infographics

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Automotive Parts & Service Consumer Purchasing Behavior During an Economic Downturn
Automotive Repair Shops Install-It-For-Me (IIFM) Trends
Disruption in Auto Parts Availability Affecting Shop Purchasing Behavior
Insights Into the Hispanic DIY Automotive Maintenance & Repair Consumer Profile
Challenges for Independent Repair Shops and Technicians in 2020
Automotive Repair Shops Reveal Their Biggest Competitors
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The Store-Brand Automotive Part Market


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